Client Feedback Questionnaire - Oxford Law

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Family Law and Mental health law experts

About Us
Our Services
Contact

Protecting you and your family
01865 297300 Family Law | 01865 591559 Mental Health

About Us
Our Services
Contact

Protecting you and your family
| 01865 297300 Family Law | 01865 591559 Mental Health

Client Feedback Questionnaire

As part of our commitment to improving the service we provide, we send our clients this feedback questionnaire. We would be grateful if you could help us by completing this form and returning it in the enclosed envelope. Please be assured that the survey is completely confidential and unless you complete your details at the end, we will not know who has taken part.

"*" indicates required fields

Fee Earner/Advisor

Date*

DD slash MM slash YYYY

1. How satisfied were you with our overall level of service?

Very Satisfied

Fairly Satisfied

Fairly Dissatisfied

Very Dissatisfied

Undecided

If dissatisfied, please tell us briefly why this is

2. Did we give you information/advice that was easy to understand?

Very Easy

Fairly Easy

Fairly Difficult

Very Difficult

Undecided

How might we improve?

3. How informative did you find our staff?

Very Good

Fairly Good

Fairly Poor

Very Poor

Undecided

4. How well did we keep you up-to-date with progress?

Very Well

Fairly Well

Fairly Poor

Very Poor

Undecided

Not Applicable - one off advice given

5. How well did we listen to what you had to say?

Very Well

Fairly Well

Fairly Poor

Very Poor

Undecided

6. Did we treat you fairly at all times?

Yes

No

Don't Know

If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

7. Would you recommend us to someone else if they needed legal help or advice?

Certain To

Likely To

Unlikely To

Certain Not To

Undecided

Please give your reason(s) for your answer

8. Was the result of your case better, worse or the same as we had advised you?

Better

Same

Worse

9. Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.

10. Do you have any further comments or suggestions that may help us to improve our level of service?

Thank You

Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.

Please contact me

Name

First Name Last Name

Address

Address Line 1 Address Line 2 City County Post Code Country

Colour_White_Strap

One St Aldates,
Oxford OX1 1DE

Family Law
t: 01865 297300
Mental Health
t: 01865 591559
e: enquiries@olg.ltd

Company Number 11817672
Registered in England and Wales
VAT Number 718 300 068
This company is authorised and regulated by the Solicitors Regulaion Authority under number 657382
Directors:
Victoria Smith, Elizabeth Knox, Khee Guan Tan

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